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FAQ Categories

General Questions

Viewing on HRTV.com and HRTV

Managing My Membership/Subscription

My Billing

HRTV, The Broadcast Channel

Technical Issues

HRTV Restriction

Content

Questions And Answers

General Questions

I forgot my username or password. How can I sign in?

If you cannot remember your username or password, you may visit the "log in" page located in the top red banner menu. Once there, select the "forgot username or password?" button directly below the login button.

If you continue to experience difficulty with your username or password, you may contact our customer service by visiting the Contact Us page (located at the bottom of the main page in the gray menu directly under the "Helpful Links" banner). 

 

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How do I know what is "on" HRTV.com? Do you have a programming, stakes, and/or track schedule?

Click on Schedule in the red bar at the top of the website.  You will be directed to a page that has three schedules:

1) What’s on Today:  A list of what is streaming on HRTV’s broadcast platform and available on       HRTV.com to Members.

2) Racing Stakes Schedule:  A list of the stakes streaming on HRTV.com  in the current week.

3) Track Schedule:  A daily list of all tracks covered by HRTV and HRTV.com

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What is included in my subscription to HRTV.com?

HRTV.com is only available online as a separate subscription service from HRTV.  

Streaming Video

You can watch the live stream of HRTV, available immediately to Member Subscribers after you log in and click on Watch Now in the red bar at the top of the website. This stream is available 24 hours a day, 7 days a week and features HRTV’s acclaimed live coverage of the finest domestic and international Thoroughbred race tracks, programming to enhance your knowledge and enjoyment of Racing as well as an array of Western, English and top-rated Documentaries just as they run on HRTV’s broadcast network

Video on Demand

You also have access to over 5,000 (and growing daily) videos of key Racing update shows, Western events and coaches, English events and trainers plus a large array of documentaries and magazine style shows, all aimed to educate and entertain those interested in the equestrian lifestyle.

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What is the cost of an HRTV.com subscription?

Our member subscription packages and rates are as follow:

* Monthly Subscription: $9.99/month
* 6 Month Subscription: $49.99
* 12 Months Subscription: $89.99

From time to time, HRTV.com will offer special promotional codes. These are applicable only on the Monthly Packages.

*Please note: these subscriptions will auto renew each month, 6 months or 12 months dependent upon the package selected above. To subscribe, please click here https://www.hrtv.com/members/register/

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I subscribe to HRTV through my cable company. Do I have to subscribe for online access?

Yes, HRTV.com is different from HRTV on your cable, satellite or telco system in several ways. HRTV.com is only available online as a separate subscription service from HRTV.  Some programming is free, but not all.

With a subscription, you can watch the full 24/7 stream of HRTV's broadcast channel, on your home computer, smart TV, or multimedia device (such as an iPhone) just as you see it on TV. Moreover, you gain access to 5,000+ horse sport videos available on demand, which includes past episodes of your favorite HRTV shows and special online exclusive videos.

 

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I love the Player show, but do I have to be an HRTV.com member to view the picks, videos, and other online content?

As part of your HRTV.com membership, you gain access to a variety of exclusive content such as the Player's picks, opinions, videos and more. Occasionally, we will offer certain sections of the Player website (including picks) free of charge but 24/7 access is only available through HRTV.com membership.

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How do I send an email to one of your hosts?

Please send any emails you;d like us to fprward on to the HRTV Hosts through this website.  Just click on the words "Contact Us" at the left hand side of the bottom of the webpage and anothetr page will open that allows you to send HRTV.com and email  We will forward these to the HRTV Talent.

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I just signed up for hrtv newsletter, I can't log on, I put in my user name in but they say it's not the right name. HELP.

Signing up for the HRTV Newsletter and signing up to be a member at HRTV.com are two different things.  SIgning up for the newsletter means you will receive periodice emails from HRTV that cover upcoming programming on HRTV and HRTV.com. 

Signing up for an HRTV.com membership allows you to view ALL content on the HRTV.com website, including the live stream of HRTV as well as over 7,000 video on demand horse sports videos.  This service does have a fee.  Information is available on the HRTV.com Registation Page.

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How do I find out from which states you accept wagers?

HRTV and HRTV.com are not wagering sites, but provide the finest coverage of live racing, premiere commentary, insights and handicapping to assist in making smart choices when placing bets.  To wager directly online, go to Xpressbet at www.xpressbet.com

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Viewing on HRTV.com and HRTV

Why do I have to go through three screens (pages) to log in?

Once you sign in as a subscribing member of HRTV.com, you will see a small box underneath the box where you enter your password that says "save my login information." 

Click on that box and your path to login should be a shorter process the next time you sign onto HRTV.com.

 

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Does HRTV.com show the same content that is on HRTV?

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If I have HRTV on my TV set at home, so can I watch HRTV.com?

At the present time, HRTV.com is not tied into the any programming packages offered by your cable, satellite or telco video providers.  It is only available online at www.hrtv.com.

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Can the video player expand to full screen?

You can easily enlarge the viewing screen on HRTV.com through the controls available in the black bar under the viewer screen.  Just click on the "enlarge" icon (rectangle-shaped box) that is just to the left of the volume control. 

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Are you able to watch the races that were run earlier in the day(while at work) on hrtv.com?

HRTV and HRTV.com carry major stakes races from many fine domestic and international tracks every race day.  Some races, complemented by HRTV's expert commntary, are available on a vidoe on demand basis at HRTV.com

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Is HRTV available on the Roku service?

HRTV.com is in development to offer the HRTV.com service on Roku.  Stand by for an announcement.

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Does the live stream work on an iPad?

Yes, you can watch both the live stream and any of over 7,000 video on demand horse sports videos on HRTV.com on your iPad without any additional app.  Just log onto HRTV.com on your iPad otr tablet just as you would on your PC or MAC.

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Can a person buy a DVD of one of your shown programs ? If so where do I go to do so?

HRTV does offer some videos that appear on HRTV or HRTV.com for sale.  Please send along an email to Contact Us (access at the lower left hand corner of the HRTV,com page) with your request.

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Will you be showing New York racing in 2014?

HRTV has carried stakes races from Aqueduct, Belmont and Saratoga and will provide coverage of all three again in 2014.

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Would multiple subscriptions be required to view the signal of 4 races across 4 monitors?

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Managing My Membership/Subscription

How do I change my password?

Once you login as a Member, you will be on the Account Home page.  Note on the right hand side there is a link, Change Password. Click on this link and a page will appear that allows you to replace your old password with a new one.

 

Once successfully completed, you will receive a confirming email that the change was registered.

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How can I cancel my subscription?

Please note,  HRTV does not refund any fees for membership once cancelled. This includes six month or annual memberships.

To cancel, once you login, you will be on your My Account page. At the bottom of the section on the left hand side of the page you will see the words Cancel Membership. Click on these words and a page will appear asking you to confirm.

Once successfully completed, you will receive a confirming email that your membership is cancelled.

We at HRTV.com are sorry to see you go, and welcome you back, anytime, to enjoy Free content or renew your Membership.

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How do I contact HRTV.com?

To contact HRTV.com for questions not answered in the above, please click on the Contact Us link located on the left hand side at the bottom of each page of the website.

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I would like to change to the annual membership of $89.99.

If you would like to change your membership package to the 6 month $49.99 or 12 month $89.99 package, please email us at Contact Us (accessed at the lower left hand side of the webpage) with your request.

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My Billing

How will I be billed?

Subscriptions conveniently auto-renew on the anniversary of your registration each month, 6 months or 12 months, depending upon which package is chosen.

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How does the HRTV.com charge show up on my billing statement?

The HRTV.com  draft from your credit card account will be noted as “HRTV.”

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My credit card expired or I would like to change the card on file for payments. How should I notify HRTV.com?

You can easily update credit card information right online. 

Please click on My Account in the red band at the top of the website.

This will take you to Account Home.  Note on the right hand side of this page that there is an option to Update Payment Method.

Click on that link and a page opens that permits you to change credit card expiration date or replace the current card on file with HRTV.com with a new card for payment.

Once successfully completed, you will receive a confirming email that the change was registered.

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Why am I being billed for HRTV.com when I only signed up for the free month offer?

HRTV occasionally provides a promotional code for an offer to reward new subscribers, such as a "first month free."  This is not a trial offer, but a "thank you" for your membership and the credit card provided at sign up will be billed for subsequent months' service. If you want to cancel your subscription, please see “How can I cancel my subscription?” above.

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How can I pay with a check instead of a credit card?

HRTV.com is happy to accommodate your need to send a check.  Please mail the following items/information to the address to listed below.

- Phone number
- Address
- First/Last Name
- Desired User Name/Password (Note: passwords must contain at least one number)
- E-mail Address
- A check for either the 6 month ($49.99) or 12 month package ($89.99)

Once we recieve your check, we will contact you to begin service.

Address:  HRTV, LLC #774245
4245 Solutions Center
Chicago, Illinois  60677-4002

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Does HRTV.com send refunds?

HRTV.com send refunds only in the case of an error made by HRTV.com.

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Will the HRTV.com subscription price auto-renew?

Yes, it will.  Your HRTV.com subscription prioce will auto-renew every month, six-months or year (depending on which package you originally selected) on the anniversary of the day you first signed up for a subscription.  For instance, if you signed up for an HRTV.com subscription on November 15, 2013, your subscription would auto-renew on:  (i) the fifteenth day of each subsequent month for the monthy service package; (ii) on the fifteenth day of May, 2014 for the six month package; and, (iii) on the fifteen day of November, 2014 for the yearly package.  This would be charged to the credit card currently on file with HRTV.com.

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If i cancel my subscription does it lock me out right away or can I watch through the period for which I have already paid?

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HRTV, The Broadcast Channel

How can I find out if HRTV is available through my local cable TV, satellite, or telco video provider?

To find out if your local cable TV, satellite or telco video provider carries HRTV, the broadcast channel, go to the black bar below the red banner at the top of the website and click on the words Find HRTV in Your Area.  This will direct you to a page with a line that reads Click here to find HRTV in your area. Click on those words and a page will appear that requests your zip code.  Once you enter and submit this information, another page will appear that advises you which local or national video distributors you can call for local HRTV carriage.

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How do I request that DirecTV or Time Warner carry HRTV in my area?

Make your wishes known!  To send a request to DirecTV or Time Warner  to carry  HRTV, CLICK HERE. On the right hand side of this page you will see links to make requests to DirecTV, Time Warner. Clicking on any of these will send an email directly to that video provider.

HRTV thanks you for your support!

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Technical Issues

When I try to watch videos, the picture and/or the sound does not work properly, or at all.

Please click to http://www.hrtv.com/members/video-help/ for assistance.

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Why does the video player stop and start intermittently?

Recently we upgraded the picture quality of HRTV.com and added HD content. This means that the site now requires a broadband connection. Slower connections may experience some viewing issues (such as buffering or "stopping and starting" intermittently). This should only occur, however, with the video on demand content.

Live and streaming shows from the HRTV broadcast signal should work with most connections.

 

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Why doesn't the video playback on my computer?

Make sure you have the latest version of Adobe Flash player installed.

Get Adobe Flash Player

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What internet browsers does HRTV.com support?

The new HRTV.com has been designed to work with modern desktop browsers such as:  Firefox, Internet Explorer, Safari and Chrome. The new HRTV.com also supports viewing from mobile devices including: iOS and Android smart phones.

Broadband Internet Service Required (~3mb or higher)

If you are experiencing issues please download and install one of these recommended browsers:

IE9 full logo graphic     Download: Fast, Fun, Awesome     Google - Google Chrome

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HRTV Restriction

Can I access HRTV online from anywhere in the world?

Yes, the Video on Demand library of hundreds of videos on HRTV.com is available worldwide.

The steaming video from the HRTV broadcast platform is not available if you reside in Ireland, the United Kingdom, Mexico or anywhere in the Caribbean.

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Content

Can I look at previously run races at any track?

HRTV programming includes many fine domestic and international tracks world-wide and we do have coverage, in the form of analysis and commentary, on many stakes races and horses,  You  may use the "Search" function, located at the top of the web page, to find videos on jockeys, trainers, horses, owners, races and tracks.

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Can't find what you are looking for?

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